At Indian Craft Company, customer satisfaction is our priority. We take great care in manufacturing, packaging, and delivering every product. Please read our Return & Refund Policy carefully before placing an order.
Returns are accepted only for products that are received damaged, defective, or incorrect. To request a return, customers must notify us within 48 hours of receiving the order.
The following products are not eligible for return or exchange:
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours along with:
After verification, we will arrange a replacement or process an eligible refund.
Once your return request has been reviewed and approved, the refund will be initiated to the original payment method. Processing times may vary depending on your bank or payment provider.
Orders may be cancelled before they are processed or dispatched. Customized or production-stage orders cannot be cancelled once manufacturing has begun.
Product exchanges are available only for damaged, defective, or incorrectly delivered products, subject to stock availability.
Shipping charges are generally non-refundable unless the return is due to an error by Indian Craft Company, such as delivering an incorrect or defective product.
If you have any questions regarding returns or refunds, please contact us: